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Standard Service Level Agreement Template

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❶Success in real-life negotiations! Conversely, the service level agreement is often added as a schedule or addendum of the contract.

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This Agreement outlines the parameters of all IT services covered as they are mutually understood by the primary stakeholders. This Agreement does not supersede current processes and procedures unless explicitly stated herein.

The purpose of this Agreement is to ensure that the proper elements and commitments are in place to provide consistent IT service support and delivery to the Customer s by the Service Provider s. The goal of this Agreement is to obtain mutual agreement for IT service provision between the Service Provider s and Customer s. The following Service Provider s and Customer s will be used as the basis of the Agreement and represent the primary stakeholders associated with this SLA:.

This Agreement is valid from the Effective Date outlined herein and is valid until further notice. This Agreement should be reviewed at a minimum once per fiscal year; however, in lieu of a review during any period specified, the current Agreement will remain in effect.

The Business Relationship Manager "Document Owner" is responsible for facilitating regular reviews of this document. Contents of this document may be amended as required, provided mutual agreement is obtained from the primary stakeholders and communicated to all affected parties.

The following detailed service parameters are the responsibility of the Service Provider in the ongoing support of this Agreement.

Effective support of in-scope services is a result of maintaining consistent service levels. The following sections provide relevant details on service availability, monitoring of in-scope services and related components. Download free Service Level Agreement Template word document.

Types of Service Level Agreement. What is a Service Level Agreement? Company name Effective Date: September 12, Document Owner: All specific aspects of the service — quality, scope, and responsibility — are decided and agreed between the service user and the service provider. For example, telecommunications and internet service providers include Service Level Agreements within the terms of their agreements with customers to outlay the level of service to be sold in plain terms.

In some cases SLAs have terms like: These terms help identify which party is responsible for paying fees, reporting faults, or similar details. Define your service officially in the best way possible, our template is here to help you.

We have added a Service Level Agreement template as well for your reference and help. This document plays a vital role in businesses, especially in cases of outsourcing. It is specifically designed to lay down lucid terms and conditions on business dealings and to assist customers to learn the services rendered by a business. The agreement makes all confusions clear to the customer regarding the business and the services provided. An SLA is comprised of important information which includes:


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A Service Level Agreement is a component of a service agreement where a service is officially defined. All specific aspects of the service – quality, scope, and.

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SLA Template provide a free general purpose Service Level Agreement or SLA template that you can use in a variety of situations. The Service Level Agreement template can be downloaded in Microsoft Word format without the need to register.

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The Service Level Agreement and SLA Guide - The SLA Toolkit is designed to make creation of an agreement far more straight forward. Need a Service Level Agreement template? Download 2 templates in MS Word for your next project with 26 pages of sample material & 3 Excel spreadsheets.

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Logo cymkahtu.tkent Overview This Agreement represents a Service Level Agreement (“SLA” or “Agreement”) between Company name. and Customer for the provisioning of IT services required to support and sustain the Product or service. Adapt this free sample Service-Level Agreement Template as a way to define a service in an official capacity.